Get Answers from our
Community of Computer Experts

I have Windows 10 and the voice activated help system called Cortana has stopped working. What can I do to fix the problem?


Asked by
Jerry Salmon
2016/01/22 20:25
0 Like It
Also, the Windows icon in the bottom left corner of the screen will not respond when clicked on.
Operating System:
iOS
Answer this question
best answer

 
Answered by
Lokesh Yadav
2018/12/16 04:53
Hi Jerry,

Go through this entire steps and then see which one or more of these suggestions may apply in your case.

Sign out and Sign in
Sign out and Sign in or restart your PC and see if the problem goes away.

Automatic Repairs

If your PC prompts for Automatic Repair, continue with it and let Windows carry it out.

Kill and restart the Cortana process
If you find that Cortana is not working properly, the best thing to do would be to kill Cortana process and restart the process via Task Manager. If it were a minor runtime error, Cortana would just take a restart to fix it.

Disable Antivirus software

Some security software are known to create this issue – Avast for instance. Disable it and see if it makes the problem go away. If your security software is the culprit, make sure you are using its latest version – else you may want to change it.

Windows Search Troubleshooter
Open Control Panel > All Control Panel Items and click on Find and fix problems with Windows Search to open the Windows Search Troubleshooter. Run it and follow the wizard.

Create a new User Account
The problem might be associated with your Microsoft credentials. Try creating a new username and password and see if you can fix the Cortana. We need to remember that Cortana will not be switched on automatically and needs to be enabled on by selecting Cortana button on the taskbar.

Re-register the Cortana app

After the November Update, if you use this method to fix this problem using the Appx PowerShell cmdlet, it caused problems with your Windows Store apps. But if you have installed Windows 10 Anniversary Update, it is working now – I have personally tried this – Admin. 1 July 2016.
Open an elevated Powershell prompt, type the following command and hit Enter:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

You can also open Task Manager > File menu > Run new task. Type powershell and select the Create this task with administrative privileges check box and click OK to open a PowerShell prompt

I hope this helps.

Regards,
Lokesh


Cancel

There are no answers yet.

Welcome to Reviversoft Answers
ReviverSoft Answers is a place to ask any question you have about your computer and have it answered by the expert community.
Post your question
Ask your question to the community now
Similar questions
When I connect an external microphone to the jack, it is not working. I can see it in the "Sound" tab, but the levels is very low. I have tried with several microphones.
VIEW ANSWERS
40
Show full question
I kept getting the blue screen with Driver Power State Failure error message and then my computer would restart. I found your product and it did not happen any more. I just purchased an anti-virus (kaspersky) and now it is doing it again. It is so frustrating. My computer is only 6 months old. It is a Asus desktop.
VIEW ANSWERS
8
Show full question
Having trouble with your PC?
Complete a free PC scan using Driver Reviver now.
Download
Start Free Scan
Copyright © 2024 Corel Corporation. All rights reserved. Terms Of Use | Privacy | Cookies
follow us